In-house systems · InspireTel
The InspireTel Suite is the practical operating layer behind our day-to-day business — purpose-built apps that remove admin, connect information, and give the team more time for customers.
01 · Built from the inside
Every app begins with a real operational bottleneck. Together, they make the hand-offs between sales, service, finance, field teams, voice, and company knowledge faster and more dependable.
02 · How it connects
Information is captured once, then made useful where the next person needs it.
Voicify, Tickify and Checklistify turn voice notes, support requests, and field activity into clear, structured records.
Quotify brings live supplier price and stock into the quote while Stockify makes hardware data immediately usable.
InspireForwarding, Yeastarify, and Agentify make telephony simpler — from customer self-service and PBX visibility to helpful, natural voice assistance.
Financify closes the billing loop, InspireDash keeps key operational signals visible, and InspireDB keeps the organisation’s shared context searchable and ready for action.
03 · The InspireTel Suite
Eleven focused systems. Each one removes a specific layer of operational drag.
Voice-to-worklog intelligence
Technicians send a Discord voice note instead of typing an admin-heavy report. Voicify transcribes and structures the work into invoice-ready Google Sheets data, then gives managers dashboards for technician, client, time, channel, and remote-versus-on-site trends. Missed audio can be recovered and reprocessed.
Voice → work log → operational insight
Supplier catalogue & quoting
Quotify brings configured supplier product feeds into one searchable catalogue. It normalises supplier data, pricing, VAT and margin rules, then gives sales filters, comparisons, refresh status, and AI-assisted catalogue search — without the usual email-and-follow-up loop.
Supplier feeds → comparable quote
Visual stock capture
A technician posts one or more hardware photos in Discord with the client name. Vision AI extracts devices, make, model, serial, part and MAC details, fills in missing manufacturer context from MAC lookup, and records each item to the shared stock sheet with an audit trail back to the original image.
Photos → structured client stock records
Billing & reconciliation
Financify brings monthly billing for VoIP, fibre, Microsoft 365 and support services into one controlled workflow. It imports work logs, matches clients, separates SLA and ad-hoc work, rolls recurring charges forward, reconciles sent invoice PDFs, and highlights billing exceptions, variances, Porta balances, and XDR reporting.
Service delivery → controlled billing cycle
Support command centre
Tickify unifies tickets, email threads, attachments, voice notes, SLA signals, timelines, and customer context. It adds AI-prioritised queues, scheduled and recurring support work, operational dashboards, public share links, Yeastar calling, and voice-agent ticket creation so the team can work from one clear support picture.
Every request → visible, owned resolution
Customer-managed call routing
InspireForwarding gives customers controlled access to Porta Follow Me settings. They can enable or disable forwarding, manage and reorder destinations, choose ordered, random, simultaneous or weighted sequences, view SIP registration state, and configure scheduled call-screening rules — all with account-change audit history.
PBX configuration → guided self-service
PBX operations & reporting
Yeastarify is a multi-tenant operating layer for Yeastar P-Series PBXs. It gives approved users dashboards for live calls, queues, extension presence and routing; provisions extensions, phones, trunks, IVRs and inbound routes; and delivers reporting for directories, missed calls, queues, failover follow-through, and inbound routing.
PBX estate → live visibility & governed control
AI voice-agent foundation
Agentify is our configurable voice-agent foundation for browser and telephony conversations. It supports tenant-specific agents, provider and voice selection, prompts, knowledge documents, call modes, transfer routes, diagnostics, and notifications — with the ability to create Tickify tickets from confirmed support calls.
Conversation → guided assistance & follow-throughSearchable second brain
InspireDB makes operational memory searchable across service records, video transcripts, documents, notes, work logs, and WhatsApp. It also creates client dossiers, pins important knowledge, and gives internal agents access to search and note tools through MCP.
Scattered context → usable shared knowledge
Support operations display
InspireDash is the shared command-view display for the support floor. It turns Tickify data into unresolved, open, on-hold, new-versus-closed, and agent-closure signals, alongside Voicify volume and duration against rolling averages. It refreshes through the workday and retains the last good data if a source goes stale.
Live service data → shared operating rhythm
Field, fibre & porting workflows
Checklistify turns client setup templates, technician tasks, comments, signatures, PDF reports, and delivery notes into traceable digital workflows. It also supports fibre orders with package and installation totals, plus number-porting requests with client forms, document uploads, digital signing, generated letterheads, PDF bundles, and confirmation emails.
Field work, fibre & porting → signed digital records04 · What changes
Let people work in the channel that suits the job, then turn it into structured information automatically.
Give every next decision the customer, operational, and commercial context it needs.
Replace memory work, inbox searching, and disconnected spreadsheets with clear next steps.
Your workflow, next
The InspireTel Suite started with the real friction inside our own work. We can do the same for yours.
Start a build ↗